Policies
Appointments
Sick Appointments
We make every effort to schedule appointments for ill children on the day that you call us. Please call our office ahead of time so that we can minimize the time that you will spend waiting.
If you have a medical emergency during office hours, we will do our best to see your child immediately or refer you to the appropriate facility.
Appointment Required
All visits require an appointment except for Saturday morning walk-in clinic in the Wilmington office. Patients who walk in with a non-emergency condition will be fit into the existing schedule as best as possible, or they will be asked to return later in the day when the schedule allows.
Other Policies
Vaccine Policy
Read MoreClick below to read our complete vaccine policy.
Financial Policy
Read MoreClick below to read our complete financial policy.
Non Covered Services Policy
NON-COVERED SERVICES WAIVER
I understand that some services may not be considered eligible for benefits but are recommended by my healthcare provider to ensure high quality care for my child. I understand that my health insurance coverage has certain restrictions and limitations, such as authorization requirements, and non-covered services and supplies. Since I have chosen to obtain the services and/or supplies, I agree to be financially responsible for any and all related charges(s), if not covered by my insurance.
Privacy Policy HIPAA
Read MoreClick below to read our complete privacy policy.
Appointment Policy
Read MoreClick below to read our complete appointment policy.
Forms Policy
Read MoreClick below to read our complete forms policy.
Patient Rights and Responsibilities
Read MoreClick below to read our complete patient rights and responsibilities policy.
Patient Centered Medical Home
Read MoreClick below to read about your patient centered medical home.
Antibiotic Policy
We work hard to not overuse antibiotics.
We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.
We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.
Technology Policy
Efficiency through the use of technology
You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.
