Billing FAQ

Why am I getting a bill for services that were provided so long ago?

Once we have received a response from your insurance, if we confirm that there is patient liability, we will bill the patient. Also, insurance carriers sometimes require additional information which delays the processing of the claim.

Why wasn't my insurance carrier billed?

If the information in our billing system is inaccurate at the time of service we will be unable to bill your insurance carrier. Please provide us with your correct health insurance information when you register with the office.

Did my insurance carrier pay for the services?

Reimbursement from your insurance carrier will be reflected on your statement. Some carriers send "explanation of benefits" explaining how the medical claim was processed:
• Information on what was paid
• Any non-covered, deductible, or denied amounts
• The balance owed by you

Why didn't my insurance carrier pay for the services?

Contact your insurance carrier directly for an explanation of how your claim was processed or denied.



Please inform our appointment secretary of your health insurance coverage at the time you schedule your appointment.


You are responsible for payment at the time of service, copays/deductibles. We accept cash, checks, and all major credit cards.

Accepted insurance plans
• United Healthcare
• Blue Cross Blue Shield of NC
• Cigna
• Aetna
• Medcost
• Tricare

If you have questions about your insurance or account, please contact the office between the hours of 8:00 am to 5:00 pm at the following number: 910-763-2476, ext. 205








Starting Saturday July 15, 2023 we will be allowing walk-in visits between 8-10 a.m. for patients with acute illnesses with recent onset. We will only be offering walk-in visits on Saturday mornings in the Wilmington office.

Wilmington Office

715 Medical Center Drive
Wilmington, NC  28401

Phone: (910)763-2476
FAX: (910)763-8176

Click here for more information.

Hampstead Office

16747 US HWY 17N, Suite 114 Hampstead, NC  28443

Phone: (910) 777-2013
FAX: (910) 821-1060

Click here for more information.

S5 Box